Project Type
Cleaning Services
Location
India
Industry
Facility Management
Tech Stack
WordPress, PHP, MySQL, HTML5, CSS3, JavaScript, WPForms, Yoast SEO, Razorpay, Flutter, REST API
Category
Website & Application
ABOUT THE CLIENT
Bangalore, INDIA
Eurecare is a premium cleaning and facility management service provider based in India, renowned for delivering high-quality hygiene solutions to elite clients across the country. Serving a distinguished clientele that includes celebrities, luxury residences, government establishments, and high-traffic public spaces, Eurecare has earned a reputation for excellence, discretion, and reliability. With a highly trained workforce and state-of-the-art equipment, the company ensures spotless, sanitized, and safe environments tailored to the highest standards of cleanliness and professionalism.
All names and logos have been changed to respect NDA.
The Client
Eurecare is a luxury cleaning and facility management service provider headquartered in Bangalore, India. Catering to an elite clientele—including high-profile celebrities, upscale residences, government institutions, and public venues—Eurecare has set a benchmark in hygiene, discretion, and service excellence. Their operations demand precision, coordination, and a brand experience that mirrors the quality of service they deliver on the ground.
70%
Development Hours Saved
80%
Boost in
Security
60%
Reduction in Compliance Risk
The Ask
Eurecare was on a mission to digitally transform how clients discover, book, and manage their cleaning services. Their existing setup lacked scalability, a unified booking system, and seamless user experiences—especially for VIP customers who expect speed, security, and sophistication. They approached us to conceptualize and build a comprehensive web and mobile platform that reflects their brand promise: elite service, made effortless.
The Engagement
Our collaboration began with in-depth discussions to understand the expectations of Eurecare’s premium user base. We worked closely with their operations and branding teams to map out a seamless booking journey that aligns with both backend efficiency and customer delight.
The scope included:
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Designing an intuitive booking platform for both web and mobile
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Integrating real-time scheduling and availability
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Enabling secure payment options
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Supporting backend workflow automation for the cleaning teams
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Ensuring a luxury-grade UI/UX to match brand identity
CHALLENGES
We encountered challenges with plugin selection, production behaviour and maintaining effective communication with teams.
While the platform performed smoothly in staging environments, we encountered inconsistencies once deployed to production. These included unexpected load-handling issues, delayed API responses, and minor UI rendering bugs on certain devices. Identifying these discrepancies and rolling out hotfixes without affecting the user experience demanded rapid coordination and robust monitoring tools.
With Eurecare’s platform requiring a wide range of functionalities—from secure payments to live scheduling—we faced challenges in identifying and integrating the most reliable third-party plugins. Many plugins either lacked compatibility with the tech stack or didn’t meet performance expectations under production-scale loads. Extensive testing and fallback strategies were necessary to ensure seamless integration.
Coordinating between multiple teams—design, development, QA, and Eurecare’s operations—posed communication hurdles, especially during fast-paced sprints. Misalignments occasionally led to feature overlaps, scope creep, or delayed feedback loops. We had to introduce structured stand-ups, centralized documentation, and better issue-tracking protocols to stay aligned.
Differences between development, staging, and production environments led to overlooked bugs and performance bottlenecks. Replicating real-user behavior and data volumes accurately in pre-production became a top priority for reliable releases.
Eurecare’s real-world cleaning operations involved edge cases not initially documented—like last-minute rescheduling, location-specific protocols, and cleaner availability conflicts. Translating these into product logic required constant iteration and close collaboration with field teams.
Designing a digital interface that reflected Eurecare’s premium brand while keeping it intuitive for a diverse clientele—ranging from celebrities to corporate facility managers—was a fine line to walk. Every UI element had to communicate sophistication without overwhelming the user journey.
OUR APPROACH
Business Analysis & Estimation
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Ideation and Planning
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Defining features and functionalities
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Scope and goals
Design
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Wireframe/mock-ups
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UX/UI design
Development
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Functional Development and Analysis: The development is done according to the sprints set during estimation. During the code commit, static code analyzers like eslint are run to identify and fix any issues with the code.
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Unit Testing and Review: The developers raise a Pull Request (PR) on Github, which triggers GitHub Actions to run the SonarQube and unit tests. The Technical Leader and other developers review the PR and ensure everything looks good before merging it.
Testing
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Manual Testing and Automated Testing: The app undergoes thorough testing to ensure it is free of bugs and glitches.
Seemless Deployment
Seamless Deployment: Once the PR is merged, our CI/CD pipeline ensures the app is automatically deployed to the domain, enabling a smooth and efficient launch with CircleCI-powered automation.
Maintenance and Upgrades
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Security Testing: Regularly tested to safeguard against vulnerabilities.
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Analytics & Monitoring: Tracks user behavior to guide updates.
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Platform Compliance: Follows app store and Play Store guidelines.
1. Discovery Phase – Understanding Client Vision & Business Goals
In the discovery phase, we collaborated closely with the Eurecare leadership and operations teams to understand their premium service offerings and target audience. We conducted stakeholder interviews, competitor analysis, and workflow mapping to define project goals, technical requirements, and key performance indicators (KPIs). This phase laid the strategic foundation for building a tailored cleaning service platform that supports elite clientele, celebrities, and public institutions.
Our UI/UX team focused on designing a luxury-grade experience that aligns with Eurecare’s high-end branding. We crafted user personas, wireframes, and high-fidelity prototypes to ensure usability across all devices. The design aimed to deliver a seamless booking journey, real-time service tracking, and aesthetic elegance—critical for high-net-worth users.
2. Design Phase – Creating an Intuitive & Premium User Experience
3. Development Phase – Building a Scalable, Secure Platform
During development, we used agile sprints to build core functionalities including real-time booking, calendar sync, field staff assignment, user management, and a centralized admin dashboard. Our developers used modern tech stacks ensuring high scalability, low latency, and top-tier data security—essential for serving VIP clientele across India.
We conducted rigorous manual and automated testing across environments to identify and resolve bugs, performance lags, and cross-device inconsistencies. Functional testing, UI/UX validation, security audits, and load testing ensured the product met both technical standards and real-world expectations.
4. Testing Phase – Ensuring Stability, Speed & Security
5. Deployment Phase – Smooth Rollout with Zero Downtime
Our DevOps team ensured a smooth and timely deployment to production, using continuous integration and deployment (CI/CD) best practices. We implemented environment parity checks, cloud scalability measures, and real-time monitoring to ensure flawless rollout and optimal uptime during launch.
Post-launch, we provided ongoing technical support, bug fixes, and performance optimization. We also collected user feedback to plan for future feature upgrades such as loyalty programs, multi-location scheduling, and AI-driven cleaner recommendations. Our long-term goal is to evolve the platform alongside Eurecare’s growing footprint.
6. Maintenance Phase – Continuous Support & Feature Enhancements
The Outcome
The final product is a high-performance web and mobile platform that delivers a frictionless, on-brand experience. With enhanced visibility into bookings, intelligent staff scheduling, and a luxurious design aesthetic, Eurecare is now positioned to serve its clientele better and expand its reach to more cities.
Key wins:
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70% faster booking process
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30% increase in repeat customers within 2 months
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Streamlined backend operations and reduced manual coordination
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Increased customer satisfaction through proactive service tracking and updates
In Conclusion
This engagement with Eurecare was a perfect example of how digital can elevate a high-touch, service-based business. By marrying design sophistication with technical excellence, we helped Eurecare not only meet but exceed the expectations of their premium clientele.